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MANTENANCE & RELIABILITY AS A SERVICE
Our Leadership Domain is evolving to deliver Maintenance & Reliability as a Service (MRaaS) — a structured, governed operating model designed to improve asset reliability, maintenance performance, and operational sustainability for asset-intensive organizations.
MRaaS provides organizations with a scalable, subscription-based reliability framework that integrates maintenance best practices, data quality, and reliability engineering into a single managed service model.
The MRaaS model combines governance, assurance, and commercial alignment to ensure measurable improvements in cost efficiency, asset performance, and operational risk management.
The MRaaS Service Framework
MRaaS integrates five continuous service layers into one unified operating model:
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Master Data Quality as a Service (MDQaaS)
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Planned Maintenance Optimization as a Service (PMOaaS)
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Job Plans as a Service (JPaaS)
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Root Cause Analysis as a Service (RCAaaS)
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Reliability Engineering as a Service (REaaS)
Commercial Model
MRaaS operates through a predictable subscription-based service model, with the option for outcome-based gainshare agreements. This commercial structure aligns service delivery with measurable business outcomes, ensuring a balanced focus on:
- Cost efficiency
- Asset reliability
- Operational risk reduction
- Sustainable performance improvement
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MASTER DATA QUALITY AS A SERVICE
Ensures accurate, structured, and governed asset master data and maintenance data across enterprise asset management (EAM) and asset performance management (APM) systems. High-quality data enables effective maintenance planning, reliability analysis, and data-driven decision-making.
PLANNED MAINTENANCE OPTIMIZATION AS A SERVICE
Optimizes preventive and predictive maintenance strategies to balance asset reliability, operational risk, and maintenance cost. PMOaaS improves maintenance effectiveness by aligning maintenance tasks with asset criticality, failure modes, and reliability best practices.
Root Cause Analysis as a Service
Provides structured failure analysis and root cause investigation to identify the underlying causes of recurring equipment failures, reliability issues, and operational incidents. RCAaaS enables organizations to eliminate repeat failures and improve asset reliability and maintenance strategies.
Job Plans as a Service
Develops, standardizes, and maintains high-quality maintenance job plans and work instructions that improve maintenance execution, safety, and workforce productivity. Standardized job plans reduce variability and support consistent maintenance performance across operations.
Reliability Engineering as a Service
Delivers continuous reliability engineering expertise and asset reliability services to improve asset performance, equipment reliability, and lifecycle management. REaaS supports failure mode analysis, reliability improvement programs, and long-term asset performance management.
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